Privacy policy


At the Musée de la Gaspésie, we respect our customers. Recognizing your concerns about privacy, we have posted this privacy policy to inform you about the personal information we collect, how we handle it, the options you have regarding our use of your personal information, and how you can access it.


You can store on our Web site without providing us with any personal information.

However, we do collect personal information when you

You purchase, order, return or exchange items;

you request to be added to our mailing list or to receive other commercial communications;

register with our Web site;

apply for a job;

enter one of our contests or promotions, or respond to a survey;

e-mail customer service with a comment or question.

If you make purchases through our Web site, we may also collect your billing and shipping address, telephone number, e-mail address and gift certificate message (if applicable) in order to deliver the products you have ordered. We may also collect optional information such as your date of birth to send you a birthday card.

When you return or exchange products purchased at one of our stores, we may ask you to provide your name, address and telephone number. We collect this information to administer our loss prevention program and to help us detect and prevent fraud. For returns involving a refund to a customer's debit or credit card, we will ask you to provide your debit or credit card information in order to process and administer the refund transaction.

Commercial communications: When you subscribe to our mailing list to receive our newsletter or other promotional communications by mail or e-mail, we may collect personal information such as your first name, last name, e-mail address and/or mailing address (depending on the delivery method) and information about your interests in order to provide you with the service you have requested.

We will only contact you if you wish to be contacted. You are free to choose, at any time, not to receive our promotional communications by clicking on the "Unsubscribe" button at the bottom of our e-mails. Online registration: To take advantage of some of the features on our Web site, you may need to register. When you register, we ask you to provide your first name, last name and e-mail address so that we can provide and administer the service you request. When you register online, we may ask for your permission to receive future marketing information from the Musée de la Gaspésie or its partners.

Contests, promotions, surveys: When you enter a contest, participate in a promotion or complete one of our surveys, we may collect your name, address, telephone number and e-mail address. We use this information to administer your participation in the contest or promotion and, in the case of surveys, to understand our customers and improve our product and service offering, promotions and events. When you register for a contest, promotion or survey, we may ask for your consent to receive future marketing information from Musée de la Gaspésie or its business partners. To withdraw your consent to such communications, please contact us at

Customer service: When you send a comment or question to customer service by e-mail, we may collect personal information such as your name, postal or e-mail address and/or telephone number in order to respond to your comment or question. We also collect various types of information that you provide to us to enable us to respond to your inquiry.


Unless otherwise specified herein, we will not disclose, rent, sell or transfer to third parties, or trade with third parties, any personal information about our customers without their prior consent.

Service providers: we may communicate your personal information to third parties who provide services on our behalf, such as processing payments, hosting our Web site, sending e-mails or other communications on our behalf, organizing contests and promotions or analyzing the effectiveness of our advertising strategy.

These service providers are bound by non-disclosure agreements and legal restrictions governing their use of the information we provide to them, and they are not permitted to use or disclose personal information for any purpose other than to perform services on our behalf or as otherwise required by applicable law.

Legal Obligations: We and our service providers may be required to disclose your personal information in response to a search warrant or valid legal inquiry or order, or to respond to an investigative body in the case of a breach of an agreement or contravention of law, or as otherwise required by applicable law.


When you visit our Web site, we collect the IP address of all visitors to our Web site and related information such as the browser you are using, the operating system you are using, the time spent on the Web site, Web site usage patterns, and the domain name of the Web site from which you linked to our site. We collect this information to help us evaluate your experience of our Web site and improve it.


If you wish to deactivate your account, please send an electronic request to

Please note that every time we send you an email, we give you the opportunity to unsubscribe from our mailing list, so you are able to stop receiving emails at any time. You can also contact us as indicated in the "Contact us" section below. Please allow 10 business days for your request to take effect. We appreciate your patience and understanding in allowing us time to process your request.


We know that our customers trust us to protect their personal information. We take this seriously. We have taken steps to protect the personal information in our custody and control. For example, we restrict access to personal information to those of our employees and authorized service providers who require such information for the purposes described in this Privacy Policy. We have taken reasonable administrative, technical and physical safeguards to protect against unauthorized access, use, modification and disclosure of personal information in our custody and control.

To provide you with a higher level of security, online access to certain personal information may be protected by a password of your choice. We strongly recommend that you do not share your password with anyone. The Musée de la Gaspésie will never ask you for your password in an unsolicited communication.

Notwithstanding the foregoing, you should be aware that, unfortunately, no data transmission over the Internet can be considered absolutely secure. Accordingly, the Musée de la Gaspésie does not represent or warrant that personal information will not be lost, misused or altered, and does not assume any responsibility or liability for any personal information you transmit to the Musée de la Gaspésie, or for the use or misuse of personal information by you or any third party.

Here are a few recommendations to help you store safely online.

If you're using a public computer, always log off when you're finished.

Don't share your passwords. Remember that anyone who knows your password can access your account.

When creating a password, use at least eight characters - preferably a combination of letters and numbers. Don't use words from a dictionary, your name, e-mail address or other personal information that can be easily obtained. We also recommend that you change your password often. If you need help, click on the "Your account" link, then on the "Change your password" tab, make the desired changes and click on the "Save" button.

Use a different password for each of your online accounts.

Beware of unsolicited e-mails and phone calls.

In addition, the Musée de la Gaspésie will never contact you to request information about your credit card number or bank account. This type of information is only sent to the Musée de la Gaspésie when you make a transaction, contact the Musée de la Gaspésie directly or modify your account online. If you receive a suspicious e-mail with a link to update your account information, do not click on it. Access your account directly at If you are contacted by a stranger who sends you an unsolicited e-mail or asks you to confirm or provide your password or personal or banking information, ignore the request and contact us immediately.

For security reasons and to prevent fraud, credit card orders placed through this Web site will be accepted by the Musée de la Gaspésie only if the name and billing address match the name on the purchaser's credit card and the address on the purchaser's credit card file. If the information does not match, your order will be refused, even if the transaction has been pre-authorized by your bank. In this case, the reserved order amount can only be collected once the credit has been applied to your account, which may take three to five business days.


This Privacy Policy may be updated periodically to reflect changes in our privacy practices. The revised Privacy Policy will be posted on the Website. We will treat your personal information in accordance with the Privacy Policy in effect at the time of collection, or as otherwise agreed with you.